Exchange & Returns
We carefully inspect every item before it leaves our warehouse. If your purchase isn’t quite right, we’re here to help.
Return Summary
Return requests must be submitted within 14 days of the delivery date.
Eligible non-fault returns are issued as Store Credit only.
Refunds to the original payment method are available only for approved faulty or incorrect items, where required by applicable consumer laws.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn
- Unwashed
- In its original condition
- With all original tags attached
- Free from perfume, deodorant, makeup, stains, pet hair or any other signs of wear
Returns that do not meet these conditions may be declined and returned to the customer.
Return requests must be submitted within 14 days of the delivery date.
Non-Fault Returns
Non-fault returns include, but are not limited to:
- Incorrect size
- Style preference
- Colour preference
- Accidental purchases
- Change of mind
We do not offer refunds to the original payment method for non-fault returns.
For eligible non-fault returns, Store Credit is the only return resolution available.
Store Credit will be issued after your returned item has been received, inspected and approved by our Quality Control team.
Store Credit may be used to purchase:
- A different size
- Another colour
- A different style
- Multiple items
If your new purchase exceeds your available Store Credit balance, simply pay the difference at checkout.
If your purchase total is lower than your available Store Credit balance, the remaining balance will stay in your account for future purchases.
Store Credit never expires, is non-transferable and cannot be redeemed for cash or refunded to the original payment method.
Exchanges
We do not currently offer direct product exchanges.
To purchase another size, colour or style, return your eligible item for Store Credit and place a new order.
Return Shipping
Unless an item is faulty or we have made an error with your order, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Please do not send any items back without first contacting our Customer Care team. Return instructions and the return address will be provided once your return request has been approved.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact our Customer Care team within 7 days of delivery.
Where your claim is approved, we will provide an appropriate resolution, which may include:
- A replacement
- A repair
- Store Credit
- A refund to your original payment method, where applicable and required under relevant consumer protection laws
Non-Returnable Items
The following items are not eligible for return or Store Credit unless required by applicable consumer laws:
- Final Sale items
- Gift Cards
- Accessories, where applicable
- Earrings, for hygiene reasons
- Swimwear or intimate items, where applicable
Important Information
By placing an order with us, you acknowledge that you have read and agreed to this Returns & Exchanges Policy.
Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law.