FAQs

If your order has not yet been processed, we'll do our best to accommodate your request.

Once an order has entered processing or has been shipped, we are unable to guarantee changes or cancellations.

Please contact our Customer Care team as soon as possible.

Address changes can only be made before your order has been dispatched.

Unfortunately, once an order has been placed, we cannot combine separate orders.

Yes.

We currently ship to most countries worldwide. Check out our shipping details.

If your destination is unavailable during checkout, please contact our Customer Care team.

Estimated delivery times vary by destination.

Please refer to our Shipping page for current delivery estimates.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Tracking updates may take up to 48 hours to appear.

Tracking information can occasionally take 24–72 hours to update after dispatch.

If there has been no movement after several business days, please contact us.

For most destinations, duties and taxes are included in your order total.

If additional charges apply in your country, they are determined by local customs authorities.

Yes. Eligible items may be returned within 14 days of delivery, provided they meet our return conditions.

For non-fault returns, we provide Store Credit only.

Refunds to the original payment method are only available for approved faulty or incorrect items, where applicable.

We currently do not offer direct exchanges.

If you'd like another size or style, simply return your eligible item for Store Credit and place a new order.

Store Credit never expires and can be used on any future purchase.

Each product page includes a detailed Size Guide.

If you're between sizes or need personalised sizing advice, our Customer Care team is happy to help.

Some styles may be restocked, while others are produced in limited quantities.

We make every effort to display product colours as accurately as possible.

However, colours may vary slightly depending on your screen settings and device display.

As each garment is measured by hand, please allow a tolerance of approximately 1–3 cm.

Loose threads, removable chalk marks used during production, or slight variations in stitching are not considered manufacturing faults and do not affect the quality or wearability of the garment.

Please follow the care instructions attached to your garment to help maintain its quality and longevity.

If you can't find the answer you're looking for, please contact our Customer Care team.

We're happy to assist.