Shipping
We currently ship worldwide.
Estimated delivery times and shipping rates are listed below. Please note that delivery estimates do not include order processing time.
| Destination | Estimated Delivery | Shipping Fee (USD) |
|---|---|---|
| Australia | 7–10 business days | $15 |
| United States | 7–10 business days | $22 |
| United Kingdom | 7–10 business days | $18 |
| Europe (Denmark, Finland, France, Italy, Spain and Sweden) | 7-12 business days | $22 |
| Japan, South Korea, Hong Kong SAR, Taiwan | 6–10 business days | $15 |
| Canada | 8–15 business days | $18 |
| New Zealand | 7–10 business days | $18 |
Free Shipping
Free shipping is available on:
- Australian orders over AUD $199
- Orders to all other destinations over USD $249
Australian customers will view prices in AUD.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Orders placed after the daily processing cut-off time, as well as orders placed on weekends or public holidays, will be processed on the next business day.
During promotional events, collection launches or peak seasons, processing times may be slightly longer than usual.
Pre-Order Items
If your order contains both in-stock and pre-order items, your order will be shipped once all items are available.
Please refer to the product page for the estimated dispatch date of any pre-order item.
Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Once an order has been submitted, address changes may not always be possible. Any additional shipping costs resulting from address corrections, redelivery requests or rerouting will be the responsibility of the customer.
We are currently unable to deliver to:
- PO Boxes
- APO / FPO / DPO military addresses
If your country is unavailable during checkout, please contact our Customer Care team and we’ll be happy to assist.
Duties & Taxes
For most destinations, applicable duties and taxes are included in the final purchase price.
For certain countries or regions where duties and taxes cannot be prepaid, additional import charges may be collected by local customs authorities upon arrival.
If a shipment is refused due to unpaid customs duties or taxes, the customer will be responsible for any return shipping fees, customs charges and handling costs incurred.
Order Tracking
Once your parcel has been dispatched, tracking information will be sent via email.
Tracking information may take 24–72 hours to update after dispatch.
Delivery Issues
If delivery cannot be completed, the local courier may leave the parcel at a nearby collection point or in a secure location where permitted.
If you are unable to locate your parcel, please contact the local carrier first or reach out to our Customer Care team for assistance at hello@juadvent.com.
Orders that cannot be delivered due to incorrect shipping information, failure to collect the parcel or repeated unsuccessful delivery attempts may be returned to us or disposed of by the courier according to local regulations.
Shipping charges are non-refundable, and any reshipping costs will be the customer’s responsibility.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Customs clearance
- Severe weather
- Carrier disruptions
- Peak shopping periods
- Public holidays
Shipping may take longer during November–December due to the holiday season and January–February due to the Chinese New Year period.
These delays do not affect your eligibility under our Exchange & Return Policy.
Exchange & Return
We carefully inspect every item before it leaves our warehouse. If your purchase isn’t quite right, we’re here to help.
Return Summary
Return requests must be submitted within 14 days of the delivery date.
Eligible non-fault returns are issued as Store Credit only.
Refunds to the original payment method are available only for approved faulty or incorrect items, where required by applicable consumer laws.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn
- Unwashed
- In its original condition
- With all original tags attached
- Free from perfume, deodorant, makeup, stains, pet hair or any other signs of wear
Returns that do not meet these conditions may be declined and returned to the customer.
Return requests must be submitted within 14 days of the delivery date.
Non-Fault Returns
Non-fault returns include, but are not limited to:
- Incorrect size
- Style preference
- Colour preference
- Accidental purchases
- Change of mind
We do not offer refunds to the original payment method for non-fault returns.
For eligible non-fault returns, Store Credit is the only return resolution available.
Store Credit will be issued after your returned item has been received, inspected and approved by our Quality Control team.
Store Credit may be used to purchase:
- A different size
- Another colour
- A different style
- Multiple items
If your new purchase exceeds your available Store Credit balance, simply pay the difference at checkout.
If your purchase total is lower than your available Store Credit balance, the remaining balance will stay in your account for future purchases.
Store Credit never expires, is non-transferable and cannot be redeemed for cash or refunded to the original payment method.
Exchanges
We do not currently offer direct product exchanges.
To purchase another size, colour or style, return your eligible item for Store Credit and place a new order.
Return Shipping
Unless an item is faulty or we have made an error with your order, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Please do not send any items back without first contacting our Customer Care team. Return instructions and the return address will be provided once your return request has been approved.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact our Customer Care team within 7 days of delivery.
Where your claim is approved, we will provide an appropriate resolution, which may include:
- A replacement
- A repair
- Store Credit
- A refund to your original payment method, where applicable and required under relevant consumer protection laws
Non-Returnable Items
The following items are not eligible for return or Store Credit unless required by applicable consumer laws:
- Final Sale items
- Gift Cards
- Accessories, where applicable
- Earrings, for hygiene reasons
- Swimwear or intimate items, where applicable
Important Information
By placing an order with us, you acknowledge that you have read and agreed to this Returns & Exchanges Policy.
Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law.