物流政策
Shipping & Delivery
We currently ship worldwide.
Estimated delivery times and shipping rates are listed below. Please note that delivery estimates do not include order processing time.
| Destination | Estimated Delivery | Shipping Fee (USD) |
|---|---|---|
| Australia | 7–10 business days | $15 |
| United States | 7–10 business days | $22 |
| United Kingdom | 7–10 business days | $18 |
| Japan, South Korea, Hong Kong SAR, Taiwan | 6–10 business days | $15 |
| Canada | 8–15 business days | $18 |
| New Zealand | 7–10 business days | $18 |
Free Shipping
Free shipping is available on:
- Australian orders over AUD $199
- Orders to all other destinations over USD $149
Australian customers will view prices in AUD.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Orders placed after the daily processing cut-off time, as well as orders placed on weekends or public holidays, will be processed on the next business day.
During promotional events, collection launches or peak seasons, processing times may be slightly longer than usual.
Pre-Order Items
If your order contains both in-stock and pre-order items, your order will be shipped once all items are available.
Please refer to the product page for the estimated dispatch date of any pre-order item.
Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Once an order has been submitted, address changes may not always be possible. Any additional shipping costs resulting from address corrections, redelivery requests or rerouting will be the responsibility of the customer.
We are currently unable to deliver to:
- PO Boxes
- APO / FPO / DPO military addresses
If your country is unavailable during checkout, please contact our Customer Care team and we’ll be happy to assist.
Duties & Taxes
For most destinations, applicable duties and taxes are included in the final purchase price.
For certain countries or regions where duties and taxes cannot be prepaid, additional import charges may be collected by local customs authorities upon arrival.
If a shipment is refused due to unpaid customs duties or taxes, the customer will be responsible for any return shipping fees, customs charges and handling costs incurred.
Order Tracking
Once your parcel has been dispatched, tracking information will be sent via email.
Tracking information may take 24–72 hours to update after dispatch.
Delivery Issues
If delivery cannot be completed, the local courier may leave the parcel at a nearby collection point or in a secure location where permitted.
If you are unable to locate your parcel, please contact the local carrier first or reach out to our Customer Care team for assistance at [customer service email].
Orders that cannot be delivered due to incorrect shipping information, failure to collect the parcel or repeated unsuccessful delivery attempts may be returned to us or disposed of by the courier according to local regulations.
Shipping charges are non-refundable, and any reshipping costs will be the customer’s responsibility.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Customs clearance
- Severe weather
- Carrier disruptions
- Peak shopping periods
- Public holidays
Shipping may take longer during November–December due to the holiday season and January–February due to the Chinese New Year period.
These delays do not affect your eligibility under our Returns & Exchanges Policy.